How Valtrino Pro handles personal data collected through booking requests, contact forms, and normal website use.

Last updated: 01 January 2025

Valtrino Pro respects privacy and aims to collect only information that is useful for rental enquiries, service communication, website security, and customer support. This policy explains what information may be collected, why it is used, how long it may be retained, and how visitors can contact us.

1. Who we are

Valtrino Pro operates an urban car rental website for Malaysia. Contact details: Suite 12-04, Menara Lime, 18 Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, Malaysia; phone +60 3-9212 8846; email privacy@valtrino.pro.

2. Information we may collect

• Contact information, including name, email address, phone number, and preferred communication method.
• Rental request information, including dates, vehicle category, route notes, passenger count, luggage notes, and special requirements.
• Operational information needed later for a real rental, such as identity verification and driving licence checks, when collected through secure operational processes.
• Technical information, such as consent choice, browser type, device information, approximate location from server logs, pages viewed, and timestamps.

3. How we use information

• To respond to booking enquiries and help match a vehicle category to the requested route.
• To explain rental terms, deposits, mileage expectations, pickup details, and return instructions.
• To maintain website security, troubleshoot errors, and protect against misuse.
• To comply with applicable legal, accounting, insurance, or dispute-resolution obligations.
• To improve website content and customer experience, where lawful and proportionate.

4. Booking request workflow

The website forms use an on-page confirmation flow to acknowledge booking enquiries and support availability review. Booking, CRM, analytics, payment, or messaging providers may process data only where they are needed for rental operations, security, support, or legal compliance.

5. Legal basis and consent

Depending on the final business setup, processing may be based on steps taken before entering a rental agreement, legitimate interest in responding to enquiries, legal obligations, and consent where optional cookies or marketing messages are used.

6. Sharing of information

Personal information should not be sold. It may be shared with service providers only where needed for hosting, security, booking operations, payment processing, customer support, insurance, legal compliance, or dispute resolution. Each provider should be assessed for security and lawful processing.

7. Retention

Enquiry records should be retained only as long as needed for the purpose collected, customer support, fraud prevention, accounting, or legal requirements. Unsuccessful enquiries should be deleted or anonymised when no longer needed.

8. Security

Reasonable technical and organisational measures should be used, including HTTPS, limited access, secure form processing, updated software, spam protection, and careful handling of identity documents. No website can guarantee absolute security.

9. Your rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Contact privacy@valtrino.pro to make a request.

10. Children

This website is not intended for children and rental services are intended for qualified drivers who meet legal and company requirements.

11. Changes to this policy

We may update this policy when the website, domain, forms, analytics, or rental operations change. The latest version should always be linked from the footer.